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Fressingfield Medical CentreTel: 01379 586456/586227
Stradbroke Medical CentreTel: 01379 388313/384220
** FLU CLINICS 2020 *** We have now written to all patients that are eligible for the flu vaccination (those patients aged over 65 as at the 31/3/2021 and all those patients under 65 who have a medical condition who puts them at greater risk. If you are over 65 or under 65 in an at risk category or are a family member of those patients asked to shield and would like to book a flu jab please contact us urgently. We have also contacted parents/guardians of children that are eligible. Click here for further details for those patients aged 50-64 who weren't previously eligible for the flu vaccine. It is likely that vaccination for this new cohort will not commence until December. GP practices are being asked to focus on their work to get the most vulnerable groups in our community vaccinated first. We will update this message as soon as we have more information from the Government. ** BLOOD TESTS ** You may have seen the national news about an issue with the stocks of the reagents that Hospitals need to process certain blood tests, this shortage is caused by the supplier Roche and is affecting all hospitals. The hospitals asked us to cancel many of the blood tests that we provide. We do not yet know how long the hospitals will have this issue.
** We have installed a new phone system to make it easier for patients to contact us **
DUE TO WORKLOAD PRESSURES THE DISPENSARY AT FRESSINGFIELD WILL CLOSE BETWEEN 1PM AND 2PM EVERY DAY. OUR CURRENT TIMESCALES FOR PROCESSING MEDICATIONS ARE 3 WORKING DAYS. WE ARE SORRY FOR ANY INCONVENIENCE CAUSED AND THANK YOU VERY MUCH FOR YOUR ASSISTANCE.
Changes to Clinical System
The provider of our clinical system - EMIS Health, is changing certain technical aspects of the way in which it delivers services to us. This will not impact the delivery of services to patients but we wanted to let you know about the changes in case you have questions. Click Here for More Information
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
The Practice operates its own complaints procedure. Information about the procedure can be obtained from the practice staff or if preferred please telephone Katie Civil, Practice Manager, for a confidential discussion.
Click here for the Practice Complaints Leaflet
The Freedom of Information Act 2000 aims to ensure that general practice contractors providing general or personal medical services are open to the public concerning the way we operate.
In compliance with the Act, the surgery has developed a Publication Scheme, which details all of the information that we routinely publish. If you would like a copy of the Scheme please contact 01379 586227
Further information can be otained at:
Under the Act, any individual is able to make a request to the surgery for information. An applicant is entitled to be informed in writing by the surgery, whether the surgery holds information required and if this is the case, to have the information communicated to him/her.
Requests must –
Following a request the surgery will reply within 20 working days of the request being made to say if the information is available or not. The surgery will then try to provide the information in the preferred format of the applicant. Information may be shared on a website or on hard copy.
As a general rule:
Please send requests by letter to:
The Practice Manager,Fressingfield Medical Centre,New Street,FressingfieldSuffolkIP21 5PJ
The surgery will make every effort to provide you with a copy of the information requested and may have to ask you a few questions to make sure that we provide you with what you want. There may be some documentation or certain parts of that documentation which we are not allowed to release. Some examples of information we would not be allowed to release under this Act are:
Click here for the latest Annual Infection Control Statement
Click here for the Patient Information Leaflet for Covid-19 Antibody Testing