📵 Having problems with NHS App? Please see below.
GP Online Services allow patients to book appointments, request medication and view medical records.
PLEASE NOTE IF YOU CANNOT SEE YOUR MEDICATIONS WHEN ORDERING ON THE NHS APP. FREE TEXT THE MEDICATIONS YOU WISH TO ORDER IN THE FREE TEXT BOX AND THE DISPENSARY WILL BE ABLE TO PROCESS YOUR MEDICATIONS FROM YOUR FREE TEXT INFORMATION
New Users: Registering for GP Online Services
If you are 16+ with suitable photo ID, you can self-register by downloading the NHS App (Note: This is not the NHS COVID App). If you are unable to get through the self-registration, please contact the surgery for an alternative method of accessing online services.
If you require online services for someone who lacks capacity to make their own care decision (e.g. very young children or an ill relative), please first self-register for the NHS App for yourself and then contact the surgery regarding adding additional patients to your account. Older children may need their own account, created by the surgery, if they are deemed competent to make their own decisions about care.
No smartphone/tablet? Visit the 'Browser version' above for information on accessing NHS App services from the browser on your desktop or laptop computer.
For further information about the NHS App: www.nhs.uk/nhsapp
For general information on GP Online Services: www.nhs.uk/gponlineservices
Existing Users
I use the NHS App (app or website)
Login here:
I use SystmOnline
Login here:
❗ NHS App, Patient Access and system change
During August 2022 the surgery changed computer system; this affected GP Online Services including the closure of 'Patient Access'.
'NHS App' users (including NHS App services via website)
For many patients, main functions in GP Online Services should now have reconnected in the NHS App automatically or with you following some brief prompts. Main functions are; appointment booking, prescription requests and summary record access (Allergies, sensitivities & medications). Additional services, such as proxy access to those your care for or more access to your medical records, may not have reconnected and you will need to email the surgery for these to be reconnected for you.
What about medical record access? (Consultations, Test Results etc)
If you previously had access to things like test results and consultations this access does not transfer between computer systems; however, nationally all patients were granted access to their full medical records (future data only) automatically from the 1st February 2023 (the original implementation date was the 1/11/22 however NHS Digital delayed that date). If you need access to medical information before the 1st February 2023, please contact the practice confirming your: name, date of birth, address and the historic record date you require access from (this date cannot be before the date you originally requested access from).