Noticeboard

** FLU CLINICS 2020 *** We have now written to all patients that are eligible for the flu vaccination (those patients aged over 65 as at the 31/3/2021 and all those patients under 65 who have a medical condition who puts them at greater risk. If you are over 65 or under 65 in an at risk category or are a family member of  those patients asked to shield and would like to book a flu jab please contact us urgently. We have also contacted parents/guardians of children that are eligible. Click here for further details for those patients aged 50-64 who weren't previously eligible for the flu vaccine. It is likely that vaccination for this new cohort will not commence until December. GP practices are being asked to focus on their work to get the most vulnerable groups in our community vaccinated first. We will update this message as soon as we have more information from the Government. 
** BLOOD TESTS ** You may have seen the national news about an issue with the stocks of the reagents that Hospitals need to process certain blood tests, this shortage is caused by the supplier Roche and is affecting all hospitals.  The hospitals asked us to cancel many of the blood tests that we provide. We do not yet know how long the hospitals will have this issue. 

** We have installed a new phone system to make it easier for patients to contact us **

DUE TO WORKLOAD PRESSURES THE DISPENSARY AT FRESSINGFIELD WILL CLOSE BETWEEN 1PM AND 2PM EVERY DAY.  OUR CURRENT TIMESCALES FOR PROCESSING MEDICATIONS ARE 3 WORKING DAYS. WE ARE SORRY FOR ANY INCONVENIENCE CAUSED AND THANK YOU VERY MUCH FOR YOUR ASSISTANCE. 

HERE FOR PATIENT SURVEY RESULTS - YOU SAID AND WE LISTENED
Please click here for the results of our latest patient survey, 94% of patients rated us as good, very good or excellent
Please click here to complete our Friends and Family Test to say whether you are happy with our service

Changes to Clinical System

The provider of our clinical system - EMIS Health, is changing certain technical aspects of the way in which it delivers services to us. This will not impact the delivery of services to patients but we wanted to let you know about the changes in case you have questions. Click Here for More Information

Have you received a letter from a pharmacy company? please click here for information that we think you should know
On average we lose 20 hours per month through patients not attending for their appointments, please cancel if you can no longer make your appointment.
Do you order your medications or book appointments online? Click here for further help
Click here to find out more about how we process your data
Click here for details about Hartismere Hospitals Equipment Clinic
Pregnant? There are many ways to help protect you and your baby
Click here for self care leaflets for common ailments
Back Pain Myth Busters
Click here for our Care Quality Commission (CQC) Rating 

Booking an Appointment

SPECIAL NOTE - DOCTORS APPOINTMENTS FOR 'CRYOTHERAPY' (freezing of skin lesions) CANNOT BE BOOKED ONLINE  - We need to make special arrangements for 'cryotherapy' appointments, so please speak to us directly to book any appointments for 'cryotheraphy' .

Telephone 01379 586456 or 01379 586227 for Fressingfield Medical Centre.

To book an appointment at Stadbroke Medical Centre phone 01379 384220 or 01379 388313.

Note that between 18:30 and 8am during weekdays and all weekends and bank holidays, our phone system will provide a recorded message providing the telephone number for the Out of Hours service. 

Extended Hours

The Practice is pleased to offer extended evening opening hours on a Monday evening, doctors appointments are available up until 7:15pm. These extra hours are only available for pre-booked Doctors appointments.

ABOUT OUR APPOINTMENT SYSTEM DSCF7080.jpg

Please try and remember that your appointment with the Doctor is for “one problem only”. If you feel you will need more than a 10 minute consultation please ask the receptionist to book you a longer appointment. This will not only assist the Doctors, but will also reduce patient waiting time and minimise surgeries running late.

The Practice operates a system for dealing with urgent medical problems e.g. those that cannot wait until the next routine available appointment with any of the Doctors at any site. These are short (5 minute) appointments for “acute” problems and if the Doctors consider that this is not the case, you may be asked to re-book on another day in a routine slot. If you have a non-urgent medical problem, it is not advisable to come to the surgery without first making an appointment, as the doctor will be unable to see you.

If required, you can book a telephone consultation with your Doctor at the end of morning surgery. You can also book doctors appointments on this website.

LOCUM DOCTORS

On some occasions you may find that the doctor on duty in the surgery or carrying out visits is not one of the doctors from the practice. This Doctor is called a locum Doctor and is standing in for one of the regular doctors who is away.

 


 

 
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