Welcome to the Website for Fressingfield & Stradbroke practices
EASTER & REPEAT PRESCRIPTIONS
Ipswich & East Suffolk CCG have asked all practices in Suffolk to open their main practice (which for us is Fressingfield Medical Centre) with skeleton staffing over the Easter Weekend. Please contact us via the normal practice phone numbers over the Easter Weekend. The companies that deliver medications to us won’t be delivering to us over the Easter Weekend so the Easter Weekend does not count as working days for medication ordering timescales.
PROVIDE AT LEAST 4 WORKING DAYS NOTICE
Below is a guide to when your medication will be ready for collection during the Easter Period
DAY ORDERED (DURING NORMAL WORKING HOURS)
DAY READY FOR COLLECTION
Tuesday 7th April
Tuesday 14th April
Wednesday 8th April
Wednesday 15th April
Thursday 9th April
Thursday 16th April
Ordered anytime between the 10th April & 13th April
Friday 17th April
PHONE LINES – There is unprecedented demand on our phone lines, please bear with us. You can reach us on any of the phone numbers below:
01379 586456 or 01379 586227 or 01379 388313 or 01379 384220
CLICK HERE FOR PATIENT SURVEY RESULTS - YOU SAID AND WE LISTENED
PLEASE KEEP CHECKING OUR WEBSITE AS THE ADVICE WE ARE GIVEN BY THE NHS IS CHANGING REGULARLY, SCROLL DOWN FOR IMPORTANT INFORMATION:
URGENT PATIENT NOTICE
Due to the current pandemic of Coronavirus, with immediate effect access to medical care at the Practice has changed.
The below is supported by the recommended guidance from NHS England. Our priority is to keep our patients and GPs and staff safe.
If you are presenting with either a new cough or fever, please follow NHS England advice and self-isolate. DO NOT COME TO THE PRACTICE IF YOU HAVE EITHER OF THESE SYMPTOMS.
Further information concerning self-isolation timescales is available here
We are trying to prevent anyone coming into either surgery who do not need to be here. This is for your protection.
For your safety we have measures in place to restrict the number of patients in the waiting room, Dispensary & Reception areas at any one time.
All pre-booked face to face appointments with GPs (Dr Morris, Manto or Mackay) and Advanced Nurse Practitioners (Juliet & Carol) will be converted to telephone consultations. We are trying to contact everyone with a pre-booked appointment with a GP or ANP but it may not be possible for us to contact everyone. If you haven’t heard from us please assume that your pre-booked appointment will be a telephone consultation.
For all telephone consultations the doctor or Juliet & Carol will contact you on the day of your appointment as near to your appointment time as possible by telephone. Be aware that the clinician may be delayed. If following this telephone conversation it is felt that you require a face to face appointment they will arrange this with you.
Until further notice, all future GP and Advance Nurse Practitioner appointments will be replaced with telephone consultations. If you are booking ahead for a routine telephone consultation these are pre-bookable via telephone or online. There will be no GP or ANP face to face appointments available to book. It will be a clinician decision as to whether they feel you need to be seen face to face.
You will continue to receive a text reminder of your appointment even if your appointment is a telephone consultation appointment.
We are reviewing all face to face nurses appointments. We will have to delay non-urgent procedures such as over 75 reviews, Ear Syringes (these are a virus transmission risk - oiling for a number of weeks could resolve the problem without the need for syringing), smoking cessation, NHS Health Checks, non-urgent blood tests and certain other procedures that are not urgent. Immunisations will continue including childhood immunisations - it is very important for patients to continue to get immunised. All Long Term Disease reviews will be moved to telephone triage where possible, if you have an appointment for a Long Term Disease review for conditions such as Diabetes, Asthma, COPD, Heart Failure or other long term disease with Suzanne or Raph this will now be a telephone consultation - please do not attend the surgery for these reviews.
To reduce footfall in the Practice please avoid coming into the surgery to book appointments. If you have a problem and need to be seen, please phone the practice instead or book an appointment online. Details for the NHS App are available here
Please be aware that our staff will also have to self-isolate if they develop symptoms so we will have a reduced workforce. This may mean that it takes us longer to answer your phone calls or there may be longer waits for appointments. We have a limited number of phone lines and if our clinicians are making more phone calls it may make it more difficult for you to contact us. Please bear with us, these are exceptional circumstances and we are doing all we can to best support you.
Due to workload pressures from the 6th April the Dispensary at Fressingfield will close between 1pm and 2pm every day. We are sorry for any inconvenience caused and thank you very much for your assistance
Lots of people are asking if we are open as normal for medication collections - we are - just please ensure you provide the 4 working days notice.
We are receiving an increased number of enquiries from patients which is placing increased pressure on our staff. We can confirm the following:
Please continue to order your medications in the normal way – online or posting them through our letterboxes. It is unsafe practice to take medication orders over the telephone and we do not currently have the capacity to take orders over the phone. Both Medical Centres have letterboxes on the outside of the buildings.
Please do not order more medications than you need as we will be unable to provide double issues or medications that are not yet due. Please see below message from the NHS
“Practices should not change their repeat prescription durations or support patients trying to stockpile: these actions may put a strain on the supply chain and exacerbate any potential shortages”
DELIVERY SERVICE & COLLECTING FOR OTHER PEOPLE
If you are unable to collect medications, your families, neighbours and friends can pick up medications for you if you provide them with consent to do so. If you do not have anyone that can help you there are now a number of volunteer schemes. Hopefully you would have received details of the volunteer delivery schemes running in your areas. Many of you will be aware of the Stradbroke Good Neighbours scheme - 07749 445531 who will be able to help you. Please ensure the person collecting your medications has your full name and address and if you are under 60 the details of the relevant box to tick on the back of the prescription.
LETTERS YOU RECEIVE FROM THE NHS MAY MENTION USING A PHARMACY DELIVERY SERVICE - THIS DOES NOT APPLY TO PATIENTS WHO USE GP DISPENSARIES LIKE OURS.
WE HAVE HAD REPORTS OF TEXT MESSAGES ASKING PATIENTS NOT TO ATTEND THEIR PRACTICE TO COLLECT THEIR PRESCRIPTIONS - IF YOU RECEIVE THIS MESSAGE PLEASE IGNORE IT, WE ARE NOT SURE WHO HAS SENT THIS MESSAGE.
PRESCRIPTION PROCESSING TIMESCALES
Please allow four working days for your prescription to be fully processed as we are receiving unprecedented demand for prescriptions currently.
If you have a sample to drop off, please ensure this is in the bag provided. We will not accept any samples that have not been requested by a Clinician and in an appropriate bag. They must be labelled with your name and date of birth.
In light of the current Coronavirus situation your GP will not be able to issue a sick note as the time off work is not due to an illness, and isn’t affecting your ability to work, but rather is a precaution to avoid transmission of any illness. We therefore expect your employer to be sympathetic if you are required to self-isolate and to understand that the reason for this is to protect the welfare of your work colleagues and the wider community. I am sure you will agree that requests for sick notes are an unnecessary demand on GP time during this current crisis.
Click here to get an Isolation Note
Suffolk County Council have confirmed that the open access health visitor clinics that run at Fressingfield Medical Centre every 1st and 3rd Wednesday will be cancelled for the moment. If parents would like to speak to a health visitor they can call the health visiting hub on 0345 607 8866.
AT RISK PATIENTS
The NHS will contact you from the week commencing Monday 23 March 2020 if you are at particularly high risk of getting seriously ill with Coronavirus. You'll be given specific advice about what to do.
Do not contact your GP or healthcare team at this stage – wait to be contacted - please do not worry if you haven't heard by the 18th April 2020 as there are currently delays in NHS England sending these letters to patients. Click here for more information
Home But Not Alone
A new Suffolk-focused community service has been set up to support people who need help during the COVID-19 pandemic, this is called ‘Home But Not Alone’ emergency help scheme. Details about the service can be accessed here
The telephone number for those in genuine need of help is free phone 0800 876 6926 and will be staffed from 9am to 5pm, seven days a week.
Guidance, advice and tips on how to maintain mental and physical wellbeing while at home or are worried and anxious about the outbreak are available here.
Click here for details of Connect For Health - this service can help you with any social issues you may have such as debt advice. They can provide befriending, counselling & emotional support. They can be contacted on 01473 835477
Click here for further information
Due to the recent developments, a number of outlets including community pharmacies have reportedly run out of paracetamol. There is assurance on a national level that there are no shortages or issues within the supply chain and it is expected that normal supply will continue and stocks will be replenished. We can only prescribe paracetamol for patients with chronic pain requiring regular paracetamol. Patients should contact the PALS (Patient Advice & Liaison Service) on 0800 328 7624 if they have difficulty obtaining paracetamol.
Please understand that we have had to make difficult decisions in light of the unprecedented situation that we find ourselves in.
Patients should only attend the practice if they have a pre-arranged appointment with one of the Clinical Team or if they are collecting medications.
Thank you for your patience and understanding at this difficult time. Please help us to help you.
Are you aged 50+ and looking for ways to get more physically active, click here for your free guide produced by our Patient Group
** CHANGES TO GP APPOINTMENTS - OCTOBER 2019 **
From October we have made changes to GP appointments. Patients were asking for greater availability of afternoon appointments. The GP's will therefore work fewer mornings in favour of working more afternoons. Patients may therefore find that their GP isn't available certain mornings of the week but hopefully patients will find the greater availability of afternoon appointments helpful.
GP & NURSE EDUCATIONAL DAYS
Ipswich & East Suffolk Clinical Commissioning Group organise monthly training events for practices across Suffolk. We will be closed for clinics from 1pm on the following days so our doctors and nurses can attend these events:
6th May 2020, 10th June 2020, 10th September 2020, 7th October 2020, 19th November 2020 & 2nd December 2020
The telephones will be diverted to the Out of Hours provider, who will be covering any clinical emergencies.
Please dial 111 if you need medical assistance.
If your problem is life threatening dial 999. The Reception and Dispensary will continue to be open for queries and medication collection BUT PLEASE NOTE THERE WILL BE NO CLINICIAN ON SITE.
Appointments are available with an Advanced Nurse Practitioner. They are able to deal with many of the problems you would normally take to a doctor. They can initiate treatments, prescribe medication and refer you to other health professionals such as hospital consultants.
Every patient is allocated a 'NAMED GP'. If you have 'repeat medication' your repeat prescription slip will show your 'named accountable GP'. We ensure that any letters that you receive from the practice indicate your 'named GP'. All new patients and those over 75 will have been contacted to inform them of their 'named GP'. Any patients that do not know their 'named GP' are welcome to ask at reception when visiting or telephoning the practice
Feeling down? Stressed Out? Overwhelmed? Anxious?
If you want to learn new ways to cope with any of the above emotions, visit https://www.wellbeingnands.co.uk for information or call: 0300 123 1781
If you wish to order medication, book appointments or see your medical records on our website you will need to:
Bring this form into the practice with proof of identity (such as passport, utility bill, driving licence)
You will then receive a registration letter in the post or we will provide it to you when you visit the practice. This letter will provide all the necessary information to allow you to create a new online account
If you have received a registration letter from us to order your prescription via Patient Access please click here
SPECIAL NOTE - DOCTORS APPOINTMENTS FOR 'CRYOTHERAPY' (freezing of skin lesions) CANNOT BE BOOKED ONLINE - We need to make special arrangements for 'cryotherapy' appointments, so please speak to us directly to book any appointments for 'cryotheraphy'.
SPECIAL NOTE - MONDAY EVENING EXTENDED HOURS APPOINTMENTS (After 6:30pm)
Please note that the GP's are unable to carry out certain investigations during these Extended Hours Appointments, such as blood tests, minor operations or intimate examinations.
(Site updated 07/04/2020)