Welcome to the Website for Fressingfield & Stradbroke practices
Please wait to be contacted, unless you are a patient aged over 70 that has not yet been contacted (if you are over 70 or in the shielding group and have not received your invite, contact us and we will provide you the contact details for the PCN booking system). The NHS will let you know when it's your turn to have the vaccine. It's important not to contact the NHS for a vaccination before then. The vaccine will be delivered from a PCN hub (NHS England have said there can only be 1 vaccination site per PCN) . PCN'S (Primary Care Networks) cover a group of practices, there are 5 practices in our PCN. The vaccine will be delivered from the PCN hub, (the closest location for our PCN is Debenham Community Centre) and due to the temperature storage requirements for the vaccines will not be delivered from individual practice sites. Patients will be contacted in priority group order:
- Residents in a care home for older adults and their carers
- All those 80 years of age and over; frontline health and social care workers
- All those 75 years of age and over
- All those 70 years of age and over; clinically extremely vulnerable individuals
- All those 65 years of age and over
- All individuals aged 16 years to 64 years with underlying health conditions which put them at higher risk of serious disease and mortality. This includes patients with severe Asthma this is anyone who has ever had an emergency asthma admission or; those who have an asthma diagnosis and have had 3 prescriptions for oral steroids over a 3-month period (each prescription must fall within separate individual month windows), as an indication of repeated or continuous oral steroids.
- All those 60 years of age and over
- All those 55 years of age and over
- All those 50 years of age and over
This contact will not come from the practice but will be from a central hub and any queries you have following being contacted should be directed back to the central hub. You may receive a text (if there is a mobile number recorded on your records), letter or phone call, please be patient you will get an invite.
You may also receive multiple contacts, for example you may receive contact from our PCN hub (you may be offered additional sites to Debenham) and the Government mass vaccination sites in Norwich, Ipswich and a new mass vaccination site in Harleston opened at the end of February (the letters from the Government tend to have your NHS number on them, appointments for the mass vaccination sites can be booked online or by ringing 119 you can only do this if you have had an invite or are over 56 or are a shielding patient or are a carer in receipt of carers allowance). The PCN invite will give you the ability to book online via a website operated by a company called Synnova or via ringing their booking helpline, the text or letter you receive will give you the number to ring. Please note that the PCN covid vaccination booking telephone line is often very busy due to the number of patients being invited so you may have to wait in a long queue before they answer your call.
You will receive numerous reminders even when you have had a vaccination because the Government Mass Vaccination invite system does not communicate with any of the PCN booking systems.
YOUR SECOND VACCINE APPOINTMENT WILL BE MADE FOR THE SAME LOCATION AS YOUR FIRST VACCINE, YOU MUST ALWAYS RETURN TO SAME LOCATION FOR YOUR SECOND DOSE.
click here for the latest Government information for the Covid Vaccine. The vaccine will be given to patients in order of their priority as deemed by the Joint Committee on Vaccination and Immunisation.
The Suffolk and North East Essex ICS has launched a brand-new website which aims to offer residents a single, comprehensive and accurate source of information about Covid-19 and vaccinations, click here to access the website.
TRANSPORT TO THE VACCINATION CENTRES, if you need help with transport to the vaccination centres, then the following should be able to help you:
The Borderhoppa - 01379 854800 Click here for further information about the Borderhoppa
BSEVC – Central Booking Line - 01449 614271
Stradbroke Good Neighbours - 07749 445531
PLEASE BE AWARE OF THE FOLLOWING TEXT SCAM - DO NOT CLICK ON A LINK LIKE THE ONE BELOW:
Normal for you - be clear on cancer
GP & NURSE EDUCATIONAL DAYS
Ipswich & East Suffolk Clinical Commissioning Group organise monthly 'virtual' training events for practices across Suffolk. We will be closed for clinics from 1pm on the following days so our doctors and nurses can attend these events:
10th March 2021, 22nd April 2021, 19th May 2021, 17th June 2021, 14th July 2021, 9th September 2021, 13th October 2021, 11th November 2021, 8th December 2021, 10th February 2022 & 9th March 2022
The telephones will be diverted to the Out of Hours provider, who will be covering any clinical emergencies.
Please dial 111 if you need medical assistance.
If your problem is life threatening dial 999. The Dispensary will continue to be open for medication collection.
Due to the current pandemic of Coronavirus, we have had to change the way you access medical care at the Practice. The below is supported by the recommended guidance from NHS England. Our priority is to keep our patients and GPs and staff safe. If you are presenting with either a new cough or fever or loss of taste or smell, please follow NHS England advice. DO NOT COME TO THE PRACTICE IF YOU HAVE ANY OF THESE SYMPTOMS.
We are trying to prevent anyone coming into either surgery who do not need to be here. This is for your protection.
For your safety we have measures in place to restrict the number of patients in the waiting room, Dispensary & Reception areas at any one time.
If you are attending the Practice please wear a face mask/face covering.
TESTING FOR COVID-19. Click here to find out more
If you do not have access to the internet call 119 to book a test.
All GP and Advance Nurse Practitioner appointments will be replaced with telephone consultations. If you are booking ahead for a routine telephone consultation these are pre-bookable via telephone or online. There will be no GP or ANP face to face appointments available to book. It will be a clinician decision as to whether they feel you need to be seen face to face.
If the clinicians feel that a patient needs to be seen face to face they will always make arrangements for this. Our clinicians will have that conversation with the patient during the initial triage to ascertain the best way to address patients concerns, this may be via a face to face consultation. We see many patients face to face each day following clinical triage by a GP or ANP. Video consultations are also available, during your initial telephone triage consultations with a clinician please let them know you would like a video consultation.
We are reviewing all face to face nurses appointments. We will have to delay non-urgent procedures such as over 75 reviews, Ear Syringes (all practices have been advised not to do these as they are a virus transmission risk - oiling for a number of weeks could resolve the problem without the need for syringing), smoking cessation, NHS Health Checks, non-urgent blood tests and certain other procedures that are not urgent. Immunisations will continue including childhood immunisations - it is very important for patients to continue to get immunised. All Long Term Disease reviews will be moved to telephone triage where possible, if you have an appointment for a Long Term Disease review for conditions such as Diabetes, Asthma, COPD, Heart Failure or other long term disease Suzanne or Raph will let you know if you need to attend for a face to face consultation or whether your review can be carried out over the telephone - please do not attend the surgery for these reviews unless the nurse asks you to do so.
Blood Tests - We are having to allocate much longer for each blood test appointment. For your safety our staff need to follow the necessary infection control procedures. This means that capacity for blood test appointments is reduced and waits for a blood test appointment has increased. Please bear with us during these challenging times.
To reduce footfall in the Practice please avoid coming into the surgery to book appointments. If you have a problem and need to be seen, please phone the practice instead or book an appointment online. Details for the NHS App are available here
Please be aware that our staff will also have to self-isolate if they develop symptoms so we will have a reduced workforce. This may mean that it takes us longer to answer your phone calls or there may be longer waits for appointments. We have a limited number of phone lines and if our clinicians are making more phone calls it may make it more difficult for you to contact us. Please bear with us, these are exceptional circumstances and we are doing all we can to best support you.
Due to workload pressures the Dispensary at Fressingfield will close between 1pm and 2pm every day until further notice. We are sorry for any inconvenience caused and thank you very much for your assistance
Please ensure you provide 3 working days notice for prescriptions.
DELIVERY SERVICE & COLLECTING FOR OTHER PEOPLE
If you are unable to collect medications, your families, neighbours and friends can pick up medications for you if you provide them with consent to do so. If you do not have anyone that can help you there are now a number of volunteer schemes. Hopefully you would have received details of the volunteer delivery schemes running in your areas. Many of you will be aware of the Stradbroke Good Neighbours scheme - 07749 445531 who will be able to help you. Please ensure the person collecting your medications has your full name and address and if you are under 60 the details of the relevant box to tick on the back of the prescription. A volunteer cannot collected 'controlled' drugs.
NHS VOLUNTEER RESPONDERS
If you, or someone you know, needs a hand with collecting shopping or prescriptions, or just wants someone to talk to, our NHS Volunteer Responders are here to help.
Join the thousands of others throughout England who are already receiving support – even if it’s just for a friendly chat.
Call 0808 196 3646 or visit nhsvolunteerresponders.org.uk
Help is available if you have a medical condition which makes you vulnerable to COVID-19, especially if you are over 70. You also qualify if you are pregnant or have a disability.
If you have a sample to drop off, please ensure this is in the bag provided. We will not accept any samples that have not been requested by a Clinician and in an appropriate bag. They must be labelled with your name and date of birth.
Click here to get an Isolation Note
Suffolk County Council have confirmed that the open access health visitor clinics that run at Fressingfield Medical Centre every 1st and 3rd Wednesday will be cancelled for the moment. If parents would like to speak to a health visitor they can call the health visiting hub on 0345 607 8866.
Guidance, advice and tips on how to maintain mental and physical wellbeing while at home or are worried and anxious about the outbreak are available here.
Suffolk Wellbeing Service - https://www.wellbeingnands.co.uk for information or call: 0300 123 1781
Click here for details of Connect For Health - this service can help you with any social issues you may have such as debt advice. They can provide befriending, counselling & emotional support. They can be contacted on 01473 835477
Norfolk and Suffolk NHS Foundation Trust (NSFT) has set up a 24/7 helpline offering immediate support for mental health difficulties during the coronavirus pandemic – 0808 1963494
Please understand that we have had to make difficult decisions in light of the unprecedented situation that we find ourselves in.
Patients should only attend the practice if they have a pre-arranged appointment with one of the Clinical Team or if they are collecting medications.
Thank you for your patience and understanding at this difficult time. Please help us to help you.
Click here for the Practice Leaflet
Click here for important information about My Care Record
Are you aged 50+ and looking for ways to get more physically active, click here for your free guide produced by our Patient Group
Every patient is allocated a 'NAMED GP'. If you have 'repeat medication' your repeat prescription slip will show your 'named accountable GP'. We ensure that any letters that you receive from the practice indicate your 'named GP'. All new patients and those over 75 will have been contacted to inform them of their 'named GP'. Any patients that do not know their 'named GP' are welcome to ask at reception when visiting or telephoning the practice
Feeling down? Stressed Out? Overwhelmed? Anxious?
If you want to learn new ways to cope with any of the above emotions, visit https://www.wellbeingnands.co.uk for information or call: 0300 123 1781
If you wish to order medication, book appointments or see your medical records on our website you will need to:
Bring this form into the practice with proof of identity (such as passport, utility bill, driving licence)
You will then receive a registration letter in the post or we will provide it to you when you visit the practice. This letter will provide all the necessary information to allow you to create a new online account
If you have received a registration letter from us to order your prescription via Patient Access please click here
SPECIAL NOTE - DOCTORS APPOINTMENTS FOR 'CRYOTHERAPY' (freezing of skin lesions) CANNOT BE BOOKED ONLINE - We need to make special arrangements for 'cryotherapy' appointments, so please speak to us directly to book any appointments for 'cryotheraphy'.
SPECIAL NOTE - MONDAY EVENING EXTENDED HOURS APPOINTMENTS (After 6:30pm)
Please note that the GP's are unable to carry out certain investigations during these Extended Hours Appointments, such as blood tests, minor operations or intimate examinations.
(Site updated 07/03/2021)