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Practice Statement

OUR AIM IS TO:



    • Treat you with courtesy and respect.

    • Provide a service for both routine and emergency care of your health problems.

    • To involve you in shared decision-making relating to your illness, your treatment, and any referral that is necessary for a further opinion.

    • To keep information about your health confidential.

    • To respond to complaints you may make to the practice promptly.

    • To provide you with access to, or information from your health record held on computer or in file, subject to current legislation.



WE WOULD LIKE YOU TO:



    • Keep us informed about where you live and how you can be contacted if these details change.

    • Keep your booked appointments.

    • Contact us a soon as you can when there is a problem relating to your care or you have a complaint about our service.

    • Use the Out of Hours emergency service appropriately for genuine emergencies only.

    • Share your concerns if you are unclear or uncertain about any treatment that is offered to you.

    • Ask for a home visit only when you (or the patient you are responsible for), are unable to attend the surgery due to illness.

 
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