Fressingfield Medical CentreTel: 01379 586456
Stradbroke Medical CentreTel: 01379 388313
The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:
To provide further medical treatment for you e.g. from district nurses and hospital services.
To help you access other services. This may require your consent.
When we have a duty to others e.g. safeguarding.
To produce and maintain your Summary Care Record (SCR)
Anonymised patient information will also be used at local and national level to help the NHS and Government plan services e.g. for diabetic care (Care Data)
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
CONFIDENTIALITY - UNDER 16'S
We provide a confidential service to all our patients including those under 16. This means that you can tell others about your visit, but we won’t. If you have any concerns about confidentiality please feel free to ask a member of staff before your appointment. We are able to give advice and literature on many subjects which may concern you
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
The Practice operates its own complaints procedure. Information about the procedure can be obtained from the practice staff or if preferred please telephone Katie Civil, Practice Manager, for a confidential discussion.
The Freedom of Information Act 2000 aims to ensure that general practice contractors providing general or personal medical services are open to the public concerning the way we operate.
In compliance with the Act, the surgery has developed a Publication Scheme, which details all of the information that we routinely publish. If you would like a copy of the Scheme please contact 01379 586227
Further information can be otained at:
Under the Act, any individual is able to make a request to the surgery for information. An applicant is entitled to be informed in writing by the surgery, whether the surgery holds information required and if this is the case, to have the information communicated to him/her.
Requests must –
Following a request the surgery will reply within 20 working days of the request being made to say if the information is available or not. The surgery will then try to provide the information in the preferred format of the applicant. Information may be shared on a website or on hard copy.
As a general rule:
Please send requests by letter to:
The Practice Manager,Fressingfield Medical Centre,New Street,FressingfieldSuffolkIP21 5PJ
The surgery will make every effort to provide you with a copy of the information requested and may have to ask you a few questions to make sure that we provide you with what you want. There may be some documentation or certain parts of that documentation which we are not allowed to release. Some examples of information we would not be allowed to release under this Act are:
Patients Access to their Health Records
The Data Protection Act 1998 (Section 7) specifies the rights of access of the Data Subject (Patient)
All requests for access to your health record must be made in writing and sent to the Practice Manager, Fressingfield Medical Centre, New Street, Fressingfield, Suffolk, IP21 5PJ.
A response will be provided as soon as possible, and in any event within 40 days. Where an application is declined, a reason will be given. In some circumstances, some parts of your record may be withheld.
If records are held entirely electronically, a charge of up to £10 may be made
If records are held partly electronically and partly manually, a charge up to £50 may be made
If records are held wholly manually, a charge up to £50 may be made
The Practice will notify the enquirer of charges when the request is made. The Practice requires payment once charges have been confirmed but before the work is carried out. Other charges may apply if the records have been added to in the previous 40 days. The Practice will charge only the costs of providing the data, up to the maximum specified. It will not automatically charge the maximum
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