Changes to Non Emergency Patient Transport Services
The NHS can provide free, non-emergency transport to certain patients who are eligible, i.e. there must be a real medical need and/or severe mobility issues.
From 26th September 2011 the staff at your GP surgery will no longer be able to make transport requests on your behalf.
Instead, to make a request for transport, at a time which is suitable for you:
Call the Patient Transport Clinical Assessment and Advice Centre on 0845 8500774. Lines are open Monday-Friday, 8am – 6.30pm, and Saturday 8am-12 midday.
Please have your NHS number, details of your GP surgery and hospital clinic and appointment details to hand.
You will be asked some questions to verify that you are eligible.
If you are not eligible for transport you will be offered advice on alternative options.
You can make a booking up to 3 months in advance of your appointment. Bookings made less than 48 hours in advance of the appointment will not normally be accepted.