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Hospital Car Transport

Changes to Non Emergency Patient Transport Services

Click here for more information for Patient Transport

The NHS can provide free, non-emergency transport  to certain patients who are eligible, i.e. there must be a real medical need and/or severe mobility issues.

From 26th September 2011 the staff at your GP surgery will no longer be able to make transport requests on your behalf.

Instead, to make a request for transport, at a time which is suitable for you:

  • Call the Patient Transport Clinical Assessment and Advice Centre on  0845 8500774. Lines are open Monday-Friday, 8am – 6.30pm, and Saturday 8am-12 midday.

  • Please have your NHS number, details of your GP surgery and hospital clinic and appointment details to hand.

  • You will be asked some questions to verify that you are eligible.

  • If you are not eligible for transport you will be offered advice on alternative options.

  • You can make a booking up to 3 months in advance of your appointment. Bookings made less than 48 hours in advance of the appointment will not normally be accepted.

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