Fressingfield Medical CentreTel: 01379 586456
Stradbroke Medical CentreTel: 01379 388313
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
The Practice operates its own complaints procedure. Information about the procedure can be obtained from the practice staff or if preferred please telephone Katie Civil, Practice Manager, for a confidential discussion.
The Freedom of Information Act 2000 aims to ensure that general practice contractors providing general or personal medical services are open to the public concerning the way we operate.
In compliance with the Act, the surgery has developed a Publication Scheme, which details all of the information that we routinely publish. If you would like a copy of the Scheme please contact 01379 586227
Further information can be otained at:
Under the Act, any individual is able to make a request to the surgery for information. An applicant is entitled to be informed in writing by the surgery, whether the surgery holds information required and if this is the case, to have the information communicated to him/her.
Requests must –
Following a request the surgery will reply within 20 working days of the request being made to say if the information is available or not. The surgery will then try to provide the information in the preferred format of the applicant. Information may be shared on a website or on hard copy.
As a general rule:
Please send requests by letter to:
The Practice Manager,Fressingfield Medical Centre,New Street,FressingfieldSuffolkIP21 5PJ
The surgery will make every effort to provide you with a copy of the information requested and may have to ask you a few questions to make sure that we provide you with what you want. There may be some documentation or certain parts of that documentation which we are not allowed to release. Some examples of information we would not be allowed to release under this Act are:
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